Returns & Exchanges

At SushiSushi, we prioritize the freshness and quality of our authentic Japanese ingredients; if you receive a damaged or incorrect item, we offer a 14-day return window for non-perishable goods. Due to food safety regulations, we cannot accept returns on fresh or frozen items once they have been delivered.

Return Process

• 1.
  Check Eligibility

  Ensure your item is non-perishable, unopened, and in its original packaging within 14 days of receipt.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and photos of any damaged products or incorrect items.

• 3.
  Secure Packaging

  Pack the items securely in their original box to prevent damage during transit back to our warehouse.

• 4.
  Receive Refund

  Once we inspect your returned items, we will process a refund to your original payment method within 5-7 business days.